Frequently Asked Question

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FAQs

How far in advance to pre-ship package and luggage before my arrival?

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What payment methods do you accept?

We accept major credit cards, bank transfers, and online payment gateways. Some packages may allow installment plans.

Refund policies depend on the package. Some allow free cancellation within a certain period, while others may have a cancellation fee.

Once payment is processed, changes are generally not allowed. However, for special cases, please contact our support team.

Refund processing times vary depending on the payment method. If delayed, please reach out to our customer service for an update.